Broadband Internet Providers, operated by HD Home Solutions ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://broadband-internet-providers.com/ (the "Site") or contact us by phone.

This Privacy Policy is designed to comply with applicable privacy laws, including the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy regulations.

By accessing or using this Site, or by calling the phone numbers displayed on it, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please discontinue using the website.

1. Information We Collect

Information you provide directly. We collect personal information that you voluntarily provide when you:

• Fill out a service availability or request form
• Check availability at your address or ZIP code
• Contact us through the website or by phone
• Request information about internet, TV, or satellite services

The information we may collect includes:

• Full name
• Email address
• Phone number
• Service address or ZIP code
• Details related to your new service request (such as preferred provider, plan, or installation dates)

We do not collect sensitive financial information such as credit card numbers, banking information, or Social Security numbers through this website. If payment or identity verification is required to complete a service order, it is collected directly by the service provider under that provider's own privacy policy.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

• IP address
• Browser type and device type
• Operating system
• Pages visited, referring pages, and links clicked
• Date, time, and duration of visits
• General location derived from your IP address

Phone call information. Our sales lines use call tracking and forwarding technology (including Google call forwarding numbers) to measure the effectiveness of our advertising. When you call us, we may collect your phone number, the date, time, and duration of the call, and the advertisement or webpage that led to your call. Calls may be recorded and monitored for quality assurance, training, and order verification purposes. Where required by law, you will be notified of recording at the start of the call.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and new service requests
• Check provider availability, pricing, and promotions at your address
• Place new service orders with authorized internet, TV, or satellite providers on your behalf and at your request
• Schedule and confirm installation appointments
• Communicate with you regarding your request or order by phone, text message, or email
• Measure and improve the performance of our advertising campaigns
• Improve website performance, functionality, and user experience
• Analyze website traffic and user behavior
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

Consent to contact. By submitting your phone number through a form on this Site or by calling us, you consent to receive calls and text messages from us regarding your service request, including through automated technology where permitted by law. Consent is not a condition of purchase. You may opt out of text messages at any time by replying STOP, and out of calls by informing our agent or contacting us using the details below. Message and data rates may apply.

We do not sell personal information for monetary consideration.

3. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar tracking technologies to analyze usage patterns, improve functionality, and measure advertising performance. These include:

• Essential cookies required for the Site to function
• Analytics tools (such as Google Analytics) that help us understand how visitors use the Site
• Advertising and conversion tracking tools (such as Google Ads conversion tracking and Google Tag Manager) that measure whether our advertisements lead to calls, form submissions, or orders
• Remarketing tags that may allow us to show relevant advertisements to previous visitors on third-party platforms

You may disable cookies through your browser settings, although some website features may not function properly if cookies are disabled. You can opt out of Google's use of advertising cookies by visiting Google's Ads Settings, and learn how Google uses data from partner sites at policies.google.com/technologies/partner-sites.

Some browsers offer a Do Not Track (DNT) feature. Because there is currently no universal standard for responding to DNT signals, our website does not currently respond differently to these signals.

4. How We Share Information

We share your personal information only when necessary to fulfill your request or operate our business:

• Authorized Service Providers: Internet, TV, or satellite providers (such as AT&T, CenturyLink, Starlink, or DIRECTV) with whom you ask us to check availability or place a new service order. Once your order is placed, your relationship with that provider is governed by the provider's own terms and privacy policy.
• Vendors and Service Providers: Companies that assist with website hosting, analytics, advertising measurement, call tracking and recording, and customer communications, under contractual confidentiality obligations.
• Legal Authorities: When required by law, court order, or governmental regulation, or to protect our legal rights, users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case this Privacy Policy will continue to apply to your information.

We do not share personal information with third parties for unrelated marketing purposes without your consent. Certain advertising cookies described in Section 3 may constitute "sharing" for cross-context behavioral advertising under the CPRA; you may opt out as described in Section 6.

5. International Data Transfers

Our website is operated in the United States. If you access the website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate, which may have different data protection laws than your jurisdiction.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data.

California Residents (CCPA / CPRA) — You have the right to:

• Know what categories of personal information we collect and the purposes for collection
• Request access to the specific pieces of personal information we hold about you
• Request deletion of your personal information, subject to legal exceptions
• Request correction of inaccurate personal information
• Opt out of the "sharing" of personal information for cross-context behavioral advertising
• Not be discriminated against for exercising your privacy rights

To exercise these rights, or to opt out of sharing for advertising purposes, contact us using the information in Section 12. We will verify your request and respond within the timeframe required by law.

EEA/UK Residents (GDPR) — Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. Our legal bases for processing are your consent, the performance of your service request, and our legitimate interests in operating and advertising our business. You may withdraw consent at any time and may lodge a complaint with your local supervisory authority.

Canadian Residents (PIPEDA) — You may request access to and correction of your personal information by contacting us.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy — including completing your service order, maintaining business records, and complying with legal, tax, and accounting obligations. Call recordings are retained for a limited period for quality assurance and order verification, then deleted or anonymized.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including restricted access to personal data and encrypted transmission where appropriate. However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

This website is not intended for individuals under the age of 13, and our services are offered only to adults capable of entering a service agreement. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

10. Third-Party Links and Provider Websites

Our website may contain links to third-party websites, including the official websites of the providers whose services we sell. We are not responsible for the privacy practices of these external websites and encourage users to review their privacy policies. All provider trademarks and brand names are the property of their respective owners; their use on this Site does not imply ownership of this Site by, or operation of this Site on behalf of, any provider.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly. Material changes will be highlighted on this page. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

12. Contact Us